KCTCS eLearning (Blackboard) will be
unavailable Friday, December 19, at 8:00 PM ET through Sunday, December 21,
8:00 PM ET for general maintenance and upgrade to the latest version of
Blackboard.
The latest version of Blackboard is installed on a staging server and is available for testing. The URL is https://kctcs-stage.blackboard.com. Please use your KCTCS credentials to login to test the new features. When you first access the staging environment, you will see a module on the left that lists a description of the new features with links to help documents and videos. There is also a place on the portal to submit any issues you find with the latest release of Blackboard. See the module titled “Report a Bug or Request a Feature” to email eLearning Services.
Learn on Demand: If you are teaching a Learn on Demand course during this time, you may need to adjust dates on assignments, tests, etc. or make other accommodations for students to successfully complete. It is recommended that you download your grade center before the system is taken offline for quick access (if needed). You are welcome to archive your course as well if you’d like. But, please remember to delete the course archive after you download it to your computer as it can take up a lot of space.
Prepare for Spring: Here are a few reminders as you prepare for the spring semester.
The latest version of Blackboard is installed on a staging server and is available for testing. The URL is https://kctcs-stage.blackboard.com. Please use your KCTCS credentials to login to test the new features. When you first access the staging environment, you will see a module on the left that lists a description of the new features with links to help documents and videos. There is also a place on the portal to submit any issues you find with the latest release of Blackboard. See the module titled “Report a Bug or Request a Feature” to email eLearning Services.
Learn on Demand: If you are teaching a Learn on Demand course during this time, you may need to adjust dates on assignments, tests, etc. or make other accommodations for students to successfully complete. It is recommended that you download your grade center before the system is taken offline for quick access (if needed). You are welcome to archive your course as well if you’d like. But, please remember to delete the course archive after you download it to your computer as it can take up a lot of space.
Prepare for Spring: Here are a few reminders as you prepare for the spring semester.
- All Blackboard functional
questions, technical support, and performance issues should be reported to
Bb Technical Support at 1-866-590-9238 or http://bbcrm.edusupportcenter.com/ics/support/default.asp?deptID=8158
- Please provide tech support
with as much detail as possible. Helpful details include:
- Course ID:
- Student ID:
- Operating system,
browser & version:
- Concise problem
statement:
- Steps to reproduce:
- Results:
- Expected results:
- Be sure to check out
the Known Issues (located in Blackboard) for common problems https://elearning.kctcs.edu/bbcswebdav/institution/Blackboard/KnownIssues.pdf
- To ensure you are using a
Blackboard certified or compatible browser, please visit KCTCS browser
information page located at: http://elearning.kctcs.edu/bbcswebdav/institution/Blackboard/SupportedBrowsersLearn9.1.pdf
- Review the “Beginning of Semester” check list on KOLTS
- It is your
responsibility to open the course to students. You can do this at
any time prior to the course start date. Click here for instructions.
- Course Duration
should not be changed, doing so will remove the course from
students’ Blackboard page. This setting should remain on Continuous.
- Login to your course(s) with
your student account to verify the class is functioning as you intended.
- Use the “Add Test Student”
tool to add (and remove) your student account in a class, and reset your
student password. Click here for instructions.
eLearning Services
KCTCS
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